Returns & Exchanges
At KOS®, we stand by the quality of our fashion pieces and offer a hassle-free 30-day return window for all unworn items with original tags attached. Whether you need a different size or a complete refund, our streamlined process ensures your satisfaction is our top priority.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email to ensure your package is tracked and insured.
Pack Your Items
Securely place the items in their original packaging, ensuring all KOS® garment tags and protective bags are included to qualify for a full refund.
Drop Off and Track
Hand your package to the designated carrier; you will receive a confirmation email once our warehouse team has inspected the items and processed your refund.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing